• Website Governance Framework FAQs

    General WGF questions

    Does the Website Governance Framework apply to my agency and do I have to comply?

    Premier's Circular (2008/07 Website Governance Framework - now replaced by Public Sector Commissioners Circular 2009/02) has now been issued requiring all Chief Executive Officers to ensure that their agency complies with the Framework. Therefore, if your agency is required to comply with Premier's Circulars then your agency must comply with the Website Governance Framework.

    The circular applies to all entities covered by the Public Sector Management Act except by those listed in Schedule 1 of the Act. Departments and Statutory Authorities, both SES and non SES are included, but government enterprises, courts and tribunals and others, such as universities, are excluded.

    Even if your agency is not required to comply with Premier's Circulars, we are happy to assist you in adopting the processes outlined in the Framework to improve your organisations online service delivery capability.

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    Does the Website Governance Framework documentation prescribe policy around the implementation and use of blogs, wikis or forums?

    There is no policy around the implementation and use of social media tools, however, the Social Media Guidelines for WA Government has been created to assist agencies in making sound decisions when developing social media strategies. These guidelines are not intended to create obligations for agencies. Accordingly agencies will need to take on the responsibility of managing these services appropriately.

    Do we need to have a link to complaints information on the home page of the website?

    Complaints information should be included in the 'Contact us' page. The 'Contact us' link is positioned in the top right of the home page header. See the Website Standard: Common Websites Elements for more details.

    We are currently drawing up a tender for the re-development of our website. Is there anything we should be doing in relation to the Website Governance Framework?

    A completed and endorsed Website Business Plan should form part of the specification for your tender. The tender document should also reference compliance with the Framework, in particular Website Standards and Web Accessibility.

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    I want to add a page that will provide detailed information on an agency project to our existing website. Do I need to go through the whole website planning process?

    If you are simply adding content to an existing website and the Website Business Plan for this site covers the scope of the additional content then no new Website Business Plan is required for the additional content.

    We have an agency logo. Can we use this logo instead of the State Government Badge?

    No, all WA Government websites are required to use the State Government Badge in the top left corner of their website, as shown in the Website Standard: Common Website Elements. Agency logos can be used in the Agency free space section as defined in the Website Standard: Common Website Elements. Further information regarding State Government Badge can be found on the Common Badging website.

    Our website has shared ownership by multiple agencies. Should we use the State Government Badge in the top left corner? If we do, does it also need to be used in the footer?

    The logo used in the top left corner must be the State Government Badge. There is no requirement to use the State Government Badge in the footer, rather, use the wa.gov.au footer link as described in the Website Standard: Common Website Elements. Further information regarding State Government Badge can be found on the Common Badging website.

    Our agency does not have a logo. What should we use instead?

    Use the State Government Badge. See the Website Standard: Common Website Elements. Further information regarding State Government Badge can be found on the Common Badging website.

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    Can we manipulate the agency logo to blend in with the agency free space next to it?

    Agency logo's can only be used on WA Government websites in the Agency free space section as defined in the Website Standard: Common Website Elements. Agency logo's can be altered if appropriate however no alterations are permitted to the State Government Badge apart from appropriate resizing, ensuring aspect ratios are maintained.

    How can I find out which websites our agency is responsible for?

    The Online Website Registration System (OWRS) has been developed to provide agencies with a registry of their websites. Each agency has appointed a website contact that has access to the OWRS. If you need to find out the OWRS contact person for your agency, please email websitegovernanceframework@gcio.wa.gov.au.

    Do you have a standard phrase to use that outlines that any data collected by us will only be used for its intended purposes and won't be shared with any 3rd party?

    The WA Government Website Terms of Use document provides default disclaimer, copyright and privacy statements that agencies can use. These statements have been viewed by the State Solicitors Office, however it is not a definitive manual and more specific legal questions should be referred to the State Solicitor's Office of your agency's legal counsel.

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    How do I test a website for WCAG v 2.0 compliancy (i.e. accessibility)?

    As of 1 July 2010, the minimum level of accessibility compliance for WA Government website is the Website Content Accessibility Guidelines (WCAG) v2.0 level A (AA preferred). W3C has a complete list of accessibility tools (external website) which you can use to assess website accessibility.

    You can also use Website Accessibility Evaluation Tools (e.g.: WAVE, SortSite) to perform web accessibility assessments, however these tools are not exhaustive and using it does not constitute a full Website Accessibility assessment.

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