• Concession card holders

    The Western Australian Government has a range of schemes and subsidies to help concession cardholders with their energy costs.

    You may be eligible for these concessions if you have one or more concession card.

    Concessions paid by retailers

    These concessions are paid to eligible customer through the electricity retailers – Synergy and Horizon Power. All the values below include GST.

    If you are not a customer of Synergy or Horizon Power, you may still be able to receive the Energy Assistance Payment, Dependent Child Rebate and/or Air-Conditioning Rebate through the Energy Concession Extension Scheme [external website].

    Energy Assistance Payment

    About: The Energy Assistance Payment assists with cost of energy (including electricity and gas) consumed in the home. It was previously known as the Cost of Living Assistance (CoLA) payment, but has been renamed to provide a clearer description of the purpose of the concession.
    Value: $233.96 per annum divided into daily amounts credited to the customer’s bill

    You are eligible if you have one of the following:

    • Centrelink Health Care Card
    • Centrelink Pensioner Concession Card
    • Veterans’ Affairs Gold Card
    • Veterans’ Affairs Pensioner Concession Card

    Permanent caravan park residents with one of these cards may also apply.

    Dependent Child Rebate

    About: The Dependent Child Rebate helps concession card holders with dependent children by assisting with energy costs
    Value: 77.94 cents/day for 1 child, 98.36 cents/day for 2 children, 118.78 cents/day for 3 children, 139.20 cents/day for 4 children

    You are eligible if you have any dependent children listed on one of the following:

    • Centrelink Health Care Card
    • Centrelink Pensioner Concession Card
    • Veterans’ Affairs Gold Card
    • Veterans’ Affairs Pensioner Concession Card

    Permanent caravan park residents with dependent children listed on one of these cards may also apply.

    Air-Conditioning Rebate

    About: A rebate to help seniors who live in the hottest parts of Western Australia, and people receiving the Dependent Child Rebate, with air conditioning costs
    Value: $52.95 per month (amount of months the rebate is paid depends on location)

    You are eligible if you have the WA Seniors Card and either:

    • Commonwealth Seniors Health Card, or
    • Pensioners Concession Card (Centrelink)

    You also are also eligible if you:

    • are a permanent caravan resident with the required concession cards
    • receive the Dependent Child Rebate

    Account Establishment Fee Rebate

    About: Provides a rebate to cover the cost of establishing a new account
    Value: $33.80

    You are eligible if you have one of the following:

    • Centrelink Health Care Card
    • Centrelink Pensioner Concession Card
    • Veterans’ Affairs Gold Card
    • Veteran’s Affairs Pensioner Concession Card

    Reduced Meter Test Fee

    About: Concession cardholders are eligible for a reduced meter test fee if an electricity meter is believed to be providing faulty or inaccurate readings. The meter test fee is refunded if the meter is found to be faulty.
    Standard meter testing fee: $336.15
    Reduced meter testing fee: $144.00

     You are eligible if you have one of the following:

    • Centrelink Health Care Card
    • Centrelink Pensioner Concession Card
    • Veterans’ Affairs Gold Card
    • Veterans’ Affairs Pensioner Concession Card

    How to apply

    To find out how to apply, visit:

    If you are not a customer of Synergy or Horizon Power, you may still be able to receive the Energy Assistance Payment, Dependent Child Rebate and/or Air-Conditioning Rebate through the Energy Concession Extension Scheme [external website].