• Energy Subsidy Schemes

    Applicants who hold an appropriate concession card may be eligible for a subsidy to assist with their electricity costs.


    Energy Concession Extension Scheme

    as from 1 December 2015 - includes permanent residents of caravan parks

    The Energy Concession Extension Scheme (ECES) provides annual payments to assist eligible people to meet their energy consumption costs in certain circumstances. ECES extends to people living in retirement villages, apartment buildings and caravan parks where the electricity costs are recouped from the tenants by the owner (e.g. strata entity, retirement village management or caravan park management) because the owner is billed directly by Synergy or Horizon Power on behalf of the residential complex.

    The concessions also apply to households that receive electricity charges direct from a retailer other than Synergy or Horizon Power (e.g. from retailers such as Perth Energy or Alinta Sales).

    The extended concessions include:

    • Energy Assistance Payment (EAP)
    • Dependent Child Rebate (DCR)
    • Air Conditioning Rebate (ACR)

    Additional information can be found in the Energy Concession Extension Scheme Fact Sheet.

    A checklist is available as a guide to ensure that you have all the required information ready before commencing the application process.

    Direct Billing

    If you are directly billed by Synergy or Horizon Power, please contact that retailer to discuss your eligibility.

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    ECES Payment Rates

    Energy Assistance Payment

    The payment is made by electronic funds transfer (EFT) directly into the bank account nominated on the application form (Note: this must be an Australian cheque or savings account). 

    Energy Assistance Payment 2017/18 claim year $300



    Dependent Child Rebate

    The payment is calculated according to the number of dependent children listed on your eligible concession card. 

    Dependent Child Rebate 2017/18 claim year 1 child: $315
    Each additional child: $82




    Air Conditioning Rebate

    The payment is to subsidise the cost of operating an air conditioner for eligible households located in areas of high heat discomfort. Areas of high heat discomfort have been identified as locations north of the 26th Parallel of South Latitude and/or north of the 50-day Relative Strain Index line. The total value of the rebate varies depending on the residential location of eligible households, and will be calculated at the time of application. The rebate amount is multiplied by the number of eligible months for that residential location.

    Air Conditioning Rebate 2017/18 claim year $58.72 per month


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    How to apply

    Before you apply for a concession, please read the application checklist to ensure that you have all the required information.

    Use our online application form to apply or renew an existing application.


    The Office of State Revenue requires the applicant’s authorisation to confirm the status of their concession card with Centrelink, the Department of Veterans’ Affairs and the Department for Communities. In addition, the applicant may need to provide authorisation to confirm energy usage and supply at their residential address.

    The Office of State Revenue has the right to decline an application in situations where, in the Commissioner’s reasonable opinion, false or misleading information has been provided or the eligibility criteria has not been met.

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    Life Support Equipment Electricity Subsidy Scheme

    This subsidy is available to compensate eligible people for the electricity costs of operating life support equipment at home who are:

    • dependent on specified life support equipment used in their homes under specialist medical advice; and
    • holders of concession cards that are means tested.

    Specified life support equipment

    Ventilator - VPAP or BPAP
    Ventilator - CPAP (only when required as life support equipment)
    Oxygen Concentrator - includes Child Concentrators; Standard Capacity (adult)
    High Capacity "New Life Intensity" (adult)
    Feeding Pump
    Suction Pump
    Apnoea Monitor (for children only)
    Nebuliser (for children only - used everyday for 1-2 hours per day)
    Heart Pump
    Machine Assisted Peritoneal Dialysis Equipment (cycler or heater)

    Means tested concession cards

    Pensioner Concession Card (issued by either Centrelink or the Department of Veterans’ Affairs)
    Health Care Card
    Health Care Interim Voucher

    How to apply

    To apply for a subsidy complete the Life Support Equipment Electricity Subsidy Application Form.

    For more information refer to Life Support Equipment Electricity Subsidy Fact Sheet.

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    Thermoregulatory Dysfunction Energy Subsidy Scheme

    This subsidy helps offset the energy costs associated with temperature control at the home of eligible people or their dependents with a thermoregulatory dysfunction.

    The subsidy is intended for people who hold means tested concession cards, (or the dependents of people who hold means tested concession cards) and who require heating and/or cooling to control the temperature in their homes under specialist medical advice.

    To qualify for a subsidy, the patient must be:

    • certified by a treating doctor who has been treating the patient for at least three months; and
    • assessed as meeting one of the four primary qualifying conditions; and
    • assessed as meeting one of the three secondary qualifying conditions.

    Primary Qualifying Conditions

    • Autonomic system dysfunction. (Medical conditions in which the autonomic system has been damaged e.g. severe spinal cord injury, stroke, brain injury and neurodegenerative disorders)
    • Loss of skin integrity or loss of sweating capacity. (e.g. significant burns greater than 20%, severe inflammatory skin conditions and some rare forms of disordered sweating)
    • Objective reduction of physiological functioning at extremes of environmental temperatures. (e.g. advanced multiple sclerosis)
    • Hypersensitivity to extremes of environmental temperature leading to increased pain or other discomfort or an increased risk of complications. (e.g. complex regional pain syndrome and advanced peripheral vascular disease)

    Secondary Qualifying Criteria

    • Severe immobility (e.g. such as occurs with quadriplegia or the loss of three limbs)
    • Demonstrated significant loss of autonomic regulation of sweating, heart rate or blood pressure
    • Demonstrated loss of physiological function or significant aggravation of clinical condition at extremes of environmental temperature

    How to apply

    An applicant may be either:

    • a patient, who requires heating and/or cooling for their own use; or
    • a guardian or primary caregiver of a person who uses the energy for heating and/or cooling in their home; and

    hold one of the following concession cards:

    • Pensioner Concession Card (issued by either Centrelink or the Department of Veterans’ Affairs)
    • Health Care Card
    • Health Care Interim Voucher

    To apply complete the Thermoregulatory Dysfunction Energy Subsidy Scheme Application Form.

    For more information refer to Thermoregulatory Dysfunction Energy Subsidy Scheme Fact Sheet.

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