Feedback and Complaints
Your feedback is important in helping the continual improvement of community services funding and contracting processes.
General enquiries and feedback relating to the Delivering Community Services in Partnership Policy (the Policy) should be forwarded to the Funding and Contracting Services Unit.
If, however, you have a complaint about a specific procurement process under the Policy, in the first instance please discuss the issue with the agency that undertook the process.
If you are unable to resolve the issue with the agency, you can refer the matter to the Department of Finance, Government Procurement.
Official complaints should be registered via the Department of Finance’s online complaints and feedback system. Once registered, complaints will be reviewed and when the complaint review process is completed, all parties will be notified of the decision in writing.
The FaCS Unit will respond to complaints within a maximum of 21 calendar days. In the event that it is not possible to respond within 21 days, the officer dealing with the complaint will contact the complainant to advise why the decision will be delayed, provide an update on progress in resolving the complaint and negotiate a new deadline.
Please note that if a complaint is raised after a contract has been awarded, the decision cannot be overturned by the Department of Finance.