Find out about current electricity and hot water heating prices for homes, homes that are also the premises for businesses or charities, and community and charitable organisations.
Make a complaint
The Department of Energy's Public Utilities Office does not resolve customer service or billing complaints.
If you have a complaint about your electricity supply, the first step is to contact your retailer. If you are still unable to resolve the issue, you can contact the Energy Ombudsman. For more information, refer to the Economic Regulation Authority’s advice:
Safety advice and electrical equipment
For advice on using electricity safely, licensing of tradesmen, and safety of electrical installations and equipment, contact EnergySafety at the Department of Commerce.