• Pensioners and Seniors Information Page

    Concession Eligibility

    To receive a concession you must:

    • hold an appropriate Pensioner or WA Seniors cards; and
    • on 1 July of the current financial year own and occupy the property as your 'ordinary place of residence'.

    To own means you must:

    • be the owner or co owner of the property registered on the Certificate of Title; or
    • have a 'right to reside' at the property under the terms of a Will (provided a copy of the appropriate documents are provided); or
    • hold a long-term lease in a retirement village, park home park, lifestyle village or caravan park.

    The following concessions are available

    • WA Seniors Card (SC)
      • entitled to receive up to a 25% rebate on your annual water service charges and local government rates and Emergency Services Levy;
      • the rebate will be limited to a maximum amount; and
      • the deferment option is not available.
    • WA Seniors Card (SC) AND a Commonwealth Seniors Health Card (CSHC)
      • entitled to receive up to a 50% rebate on your annual water service charges and local government rates and emergency services levy; and
      • may be entitled to defer your annual water service charges and local government rates and Emergency Services Levy.
    • Pensioner Concession Card (PCC) or State Concession Card (SCC)
      • entitled to receive up to a 50% rebate on your annual water service charges and local government rates and Emergency Services Levy;
      • may be entitled to defer your annual water service charges and local government rates and emergency services levy; and
      • entitled to receive a rebate on your water usage charges (a capped maximum amount applies each year).

    To Obtain a Rebate

    Registered Owners

    You must pay the amount on you notice by 30 June (the last day) of the current financial year.
    For example, rates for the 2011/12 rating year must be paid by 30 June 2012.

    Leaseholders in Retirement Villages, Park Home Parks, Lifestyle Villages or Caravan Parks

    You must pay according to the terms of your lease.

    To Defer your Rates

    Your annual water service charges, local government rates and emergency services levy will be automatically deferred, where you are eligible, if the amount required to be paid to receive a rebate is not paid by 30 June of the current financial year.

    The deferment option is not available where the property is:

    • occupied under a life tenancy or right of residency under the terms of a Will of a deceased estate; or
    • subject to co-ownership (other than spouse/de facto).
    • subject to a long-term lease in a retirement village, park home park, lifestyle village or caravan park.

    Please note, if the deferment option is not available, and you do not pay your rates or charges before 30 June of the current financial year, you will lose your rebate and you will be required to pay the full amount.

    Please note, if the deferment option is not available, you must pay the amount indicated on your rates or water service charges notice before 30 June of the current financial year to receive the rebate.

    Deferred charges

    • remain as a debt on the property until paid;
    • are not required to be paid until your entitlement to defer ceases;
    • may be paid at any time, but you do not receive any concession when they are paid; and
    • do not incur interest charges.

    Pro-Rata Provisions

    If you become eligible to hold either a WA Seniors Card, Pensioner Concession Card, State Concession Card or a WA Seniors Card together with a Commonwealth Seniors Health Card during the year, you can still obtain a pro-rata rebate on your rates and charges for the current financial year from the date you register with either the Water Corporation or your local government.

    Arrears

    Where arrears of your annual water service charges or local government rates or Emergency Services Levy exist, a concession or deferment may be available where you enter into, and comply with, a payment arrangement to clear the arrears.

    Change in circumstances

    You must immediately advise both the Water Corporation and your local government, if your circumstances change at any time. For example, notification is required if:

    • you are issued with a new card or your card is cancelled or expires
    • your original application details will change or have changed
    • you sell or transfer an interest in all, or part, of your property or move to another address or
    • as a WA Seniors Card holder you become an eligible pensioner or the holder of a Commonwealth Seniors Health Card.

    How to apply for a concession?

    To apply for a concession, simply submit a completed application form, together with a photocopy(ies) of both sides of your card(s) to either:

    • the Water Corporation, by mail; or
    • your local government office.

    Your one application will be registered at both organisations.

    Your application for registration will be effective from the date that either the Water Corporation or your local government receives a completed registration form.

    You can only claim a concession on one property in any one financial year, being the property owned and occupied on 1 July.

    Where can I get more information about the cards?

    • Commonwealth Seniors Health Card or Pensioner Concession Card:
      • Centrelink (Commonwealth Department of Human Services)
        Phone: 13 23 00
      • Commonwealth Department of Veterans Affairs
        Phone: 13 32 54 or 1800 555 254 for country callers
    • WA Seniors Card:
      • The Office of Seniors Interests and Volunteering (W.A. Government)
        Phone: 9328 9155 or 1800 671 233 for country callers
    • State Concession Card:
      • Department for Community Development (W.A. Government)
        Phone: 9222 2555 or 1800 622 258 for country callers
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