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Customer Service Charter

The Office of State Revenue is committed to a high standard of customer service. Our Customer Service Charter sets out how our officers will conduct themselves and the standards we aim to meet. We are accountable to the standards outlined in the Charter through customer feedback and an annual report detailing our performance, in addition performance results are published monthly.

The Charter was reviewed on 1 July 2010.

Should you have any comments or queries regarding the Charter please lodge an enquiry.

To view our Customer Service Charter and Performance Reports select from the following links:

• Customer Service Charter ( pdf)
• Monthly Performance Results 30 April 2013 ( pdf)
• Annual Performance Report 2011-12 ( pdf)
• Customer Perceptions Survey  November 2012 ( pdf)