Customer Initiated Payment Service Terms and Conditions
Direct Debit Request Service Agreement
In these Terms and Conditions, unless the contrary intention appears:
Approval means the permission granted to the Customer to nominate and register a CIPA on Revenue Online pursuant to clause 2.1.
Business Day means a day, not being a Saturday, Sunday or public holiday, on which Financial Institutions are open for general banking business in Western Australia.
Commissioner means the Commissioner of State Revenue appointed in accordance with section 6 of the Taxation Administration Act, and includes Persons acting as the Commissioner in accordance with the Commissionerís written delegation under Section 10 of the Taxation Administration Act.
Customer means the Person registered with the Commissioner to access a Revenue Online facility and to authorise customer initiated payments.
Customer Initiated Payment Account or "CIPA" means the Financial Institution account(s) nominated by the Customer in accordance with clause 3.1 or 3.2 from which customer initiated payments are authorised.
Customer Initiated Payment Request or "CIPR" means a request submitted by a Customer authorising a payment to the Commissioner through Revenue Online.
Customer Initiated Payment System or "CIPS" means this online payment system available through Revenue Online.
DDR means Direct Debit Request lodged through Revenue Online.
Financial Institution means an institution that is a ďfinancial institutionĒ for the purposes of the Cheques Act 1986 (Cwth).
Online Duties Facility means the electronic self assessment, duty endorsement, lodgment and payment facility maintained by the Office of State Revenue (OSR) at https://rol.osr.wa.gov.au/rol/.
Online Insurance Facility means the electronic insurance duty lodgment and payment facility maintained by the OSR at https://rol.osr.wa.gov.au/rol/.
Online Pay-roll Tax Facility means the electronic pay-roll tax lodgment and payment facility maintained by the OSR at https://rol.osr.wa.gov.au/rol/.
Penalty Tax has the same meaning as in the Taxation Administration Act 2003.
Pending CIPA Payment a CIPR waiting to be debited from the Customerís CIPA.
Person has the same meaning as in the Interpretation Act 1984 (WA).
Revenue Online means the electronic lodgment and payment facility maintained by the OSR at https://rol.osr.wa.gov.au/rol/†and https://rol.osr.wa.gov.au/Rolng/faces/Home (Online Pay-roll Tax Facility).
Scheduled Payment Date is the date in the future for CIPA payments authorised by a Customer registered for the Online Pay-roll Tax Facility.
Tax has the same meaning as in the Taxation Administration Act.
Taxation Administration Act means the Taxation Administration Act 2003 (WA).
Terms and Conditions means these Terms and Conditions.†
2.1 The Commissioner grants the Customer permission to nominate and register a CIPA on Revenue Online.
2.2 This Approval is subject to the Customer agreeing to all Terms and Conditions contained herein and is subject to the Disclaimer.
2.3 Approval is granted to the Customer only. This Approval is not transferable and shall not pass by operation of law or otherwise to any successors in title of the Customer.
2.4 If the Customer is a trustee of a named trust or fund:
3.1 The Customer using the Online Pay-roll Tax Facility may nominate and register a Financial Institution account that:
3.2 The Customer using the Online Duties Facility must nominate and register a Financial Institution account that:
3.3 CIPA is not available for Online Insurance Facility.
3.4 The Customer must ensure that all details provided to the Commissioner in relation to a nominated CIPA are correct at all times.
3.5 The Customer may revoke access to a nominated CIPA at any time. Such revocation may be delivered to the Commissioner by electronic mail and will take effect as soon as practicable.
3.6 The Commissioner will provide for not less than 14 days notice to the Customer if there is variation to any of the direct debit arrangements. Advice of any such variation may be delivered by electronic email.
3.7 The Customer may request deferment of, or alteration to, any of the debit arrangements, if such a request is made to the Debit User, except if the Customer is a mandatory Revenue Online client pursuant to current legislation. Such request may be delivered to the Commissioner by electronic email.
3.8 Direct Debit is not available on all Financial Institution accounts. The Customer is advised to check its availability with their Financial Institution before completing the DDR.
4.1 Payments will not be withdrawn from a CIPA unless and until the Customer authorises the payment through Revenue Online.
4.2 A CIPR authorised by the Customer on or prior to midday on a Business Day will be debited from the CIPA on that Business Day.
4.3 A CIPR authorised by the Customer after midday on a Business Day, or on a day other than a Business Day, will be debited from the CIPA on the next Business Day.
4.4 A Customer registered for the Online Duties Facility cannot cancel a CIPR through Revenue Online. Where a payment is made in error, the payment will be refunded to the Customer subject to a written request.
4.5 A Customer registered for the Online Pay-roll Tax Facility will be able to cancel a CIPR prior to the next upcoming midday on a Business Day.
4.6 A Customer registered for the Online Pay-roll Tax Facility can authorise a CIPR for a future Scheduled Payment Date. This payment will be debited from the CIPA at midday on the Scheduled Payment Date or the next Business Day if the Scheduled Payment Date is a day other than a Business Day.
4.7 A Customer registered for the Online Pay-roll Tax Facility will be able to cancel a Pending CIPA Payment prior to midday of the Scheduled Payment Date.
4.8 Where a due date for payment falls on a day that is not a Business Day, the due date for payment will be the next available Business Day.
4.9 The Commissioner will not impose Penalty Tax on any Person who is or may be liable to pay Penalty Tax if both the following apply:
5.1 The Customer must ensure that sufficient funds are available in the CIPA nominated by the Customer for each CIPR. It is the Customer's responsibility to have sufficient clear funds available in the relevant account, by the due date, to allow for the payment of Debit items according to the relevant DDR.
5.2 If the Customer's CIPR is returned unpaid by the relevant Financial Institution, or it is dishonoured due to insufficient funds, the Customer is liable for any fees or charges levied by the relevant Financial Institution.
6.1 Except as provided in this clause, the Customer must ensure that all Persons authorised by the Customer to use Revenue Online or CIPS keep all the usernames and passwords confidential and do not disclose those usernames and passwords to any other Person.
6.2 The Customer must ensure that all Persons authorised by it to use Revenue Online or CIPS read, understand, and comply with these Terms and Conditions.
6.3 The Customer must ensure that all Persons authorised by it to use Revenue Online or CIPS exit the Customer's Revenue Online account at the end of each session.
6.4 The Customer must ensure that any Person who leaves the employment of the Customer, or who no longer requires access to Revenue Online or CIPS, has their authority to use Revenue Online or CIPS revoked.
6.5 The Customer is responsible for all entries and any other activities that occur under the Customer's Revenue Online or CIPS account, whether or not by a Person authorised by the Customer to use Revenue Online or CIPS.
6.6 The Customer must immediately notify the Commissioner of any unauthorised use of usernames and/or passwords or any other breach of security.
6.7 The Customer shall ensure that the details provided to the Commissioner regarding the Persons authorised by it to use Revenue Online or CIPS and their user access rights are correct and are updated when required.
7.1 If a Customer disputes any CIPR, the Customer must notify the Commissioner in writing, providing full details of the grounds for the dispute. The Customer must direct all such submissions to the Commissioner or their Financial Institution.
7.2 The Commissioner will provide a written response to any Customer dispute received in accordance with clause 7.1, setting out the reason(s) for allowing or rejecting the basis on which the dispute arose.
8.1 The Commissioner may, by written notice, amend these Terms and Conditions.
8.2 A decision to amend these Terms and Conditions is made at the Commissioner's absolute discretion.
8.3 Any amendment of these Terms and Conditions will take effect when published on Revenue Online.
9.1 The Commissioner will not charge the Customer for making a CIPR through Revenue Online.
9.2 The Customerís Financial Institution may levy fees or charges on payments made under these Terms and Conditions, and any such fees or charges are the responsibility of the Customer.
10.1 Without limiting the generality of the Disclaimer, the Commissioner, State of Western Australia, it's agents, officers, and employees accepts no liability for any loss, damage, cost, or expense (whether direct or indirect) incurred by any Person as a result of or in connection with:
11.1 The Customer consents to the Commissioner providing any information entered by the Customer into Revenue Online to any Financial Institution for the purpose of facilitating a CIPR, or to resolve any dispute or wrongful transaction.
11.2 All customer records and account details will be kept private and confidential to be disclosed only at the request of the Customer or Financial Institution in connection with a claim made to an alleged incorrect or wrongful debit.†
12.1 Sections 115 - 118 of the Taxation Administration Act apply to every notice or other communication referred to in these Terms and Conditions.
12.2 In accordance with the provisions of the Taxation Administration Act, an assessment notice may be issued in any form approved by the Commissioner, at intervals determined by the frequency of the billing cycle relevant to each Customer.
12.3 Unless otherwise stated, every notice or other communication from the Commissioner to the Customer referred to in these Terms and Conditions may be served on the Customer by electronic mail. Successful delivery of the electronic mail at the Customer's email address will be deemed as the email having been received as and when issued by the Commissioner. It is the Customer's responsibility to ensure that their email address details are kept up to date.
12.4 Unless otherwise stated, every notice or other communication from the Customer to the Commissioner referred to in these Terms and Conditions may be served on the Commissioner by electronic mail.
13.1 These Terms and Conditions are governed by the law in force in Western Australia. The Commissioner and the Customer irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia and courts of appeal from them. The Commissioner and Customer waive any right either has to object to an action being brought in those courts including, without limitation, by claiming that the action has been brought in an inconvenient forum or that those courts do not have jurisdiction.
13.2 All rights not expressly granted herein are reserved.††
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Updated February 2013